7*24 online service. Multi-channels to reach us at any time, including Facebook, What’s App, Skype, etc. All the emails and complaints will be replied in 4h.
The products can be specially researched, designed and processed on request. Sinorock® can do OEM according to customers’ request. You can get the test report for FREE.
One-to-one service strategy
Sinorock® adheres to the “one-to-one” service strategy. There will always be one staff to service for you avoiding the predicament of the multilateral communication.
Our chief engineer is waiting to provide you the most professional and reliable technical service online or on site. Any problem can be sent to: firstname.lastname@example.org
High efficiency & short delivery time
Production will be arranged immediately after receiving the prepayments in 24 hours.
Excellent service will be provided to remind each link in the whole process from the sea booking, shipping to the arrival of the products.
Perfect complaint management
Customer complains→Sinorock® provides a plan to solve the complaint→Discuss the plan→Confirm the plan and execute→Satisfaction survey. Only 5 steps is needed to deal with the complaints easily and perfectly.